Support
Something not working, or an order you want to ask about? Write to us — a person reads every message.
We answer within one business day. Include the email address of your Reko account and, if it is about an order, the name of the video — that saves a round of questions.
Questions we get most
How long does delivery take?
Packages up to 10,000 views usually take about one week, larger ones about two weeks, counted from the moment delivery begins. These are estimates, not promises — advertising performance depends on your content and your market.
Do I have to give you my YouTube password?
No, and we will never ask for it. You add your channel by pasting a link or searching by name. We only read information that is already public.
My campaign says Rejected. What now?
Advertising moderation declined the video — most often because of content that advertising policies do not allow, music or footage owned by someone else, an age restriction, or a video that is not publicly available. No advertising was purchased and no views were delivered. Write to us and we will tell you what to change; in most cases another video from the same channel runs without trouble.
How do I get a refund?
Purchases are made through the Apple App Store, and Apple is the seller of record — so refunds are requested from Apple, not from us, at reportaproblem.apple.com or in your Apple Account purchase history. If we were unable to deliver your promotion, we will confirm that to Apple on request.
Can I cancel an order?
Within 24 hours of placing it, provided delivery has not started. Write to us with the order details. Once delivery begins, advertising has already been purchased on your behalf.
I want my account deleted
You can delete it yourself: open the app, go to Account and choose Delete account. Everything connected to the account goes with it. You can also write to us and we will do it for you.